​​​​​​​Frequently Asked Questions

1. How to schedule an appointment for inpatient medical rehabilitation on the desired ward?

Get acquainted with accommodation options on our website!

If you have already used our services, we recommend specifying the desired ward when ordering/sending the necessary documentation, with a note that there has been no change in your medical condition.

Accommodation in the desired ward is possible after reviewing the provided medical documentation. Waiting lists vary depending on the ward you prefer and the mobility of the patient.

2. How to reach us?

On the homepage, you'll find the 'HOW TO REACH US' tab. Clicking on it will provide you with information related to reaching our institution.

3. How to find information on the waiting list?

You can find your information on the waiting list by the order confirmation number (last column on the right), date of registration, or date of receipt.
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To locate your data on the list, press Ctrl+F on your keyboard; when you open the attached list, simultaneously press Ctrl and F on your keyboard, and a text input box will appear in the upper right corner. After entering the program, select the list and search for your data according to the instructions.

4. What is the toll-free phone number for complaints regarding the waiting list?

Tel: 0800 200 039
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5. What are the visiting hours?

Visits are allowed from 16:00 to 17:00 every working day, and on Saturdays, Sundays, and holidays from 15:00 to 17:00.

6. What do i need to bring when coming for medical rehabilitation through a referral from the medical commission (commission resolution)?

-  Original approval with a date not older then 90 days;

-  Referral issued by the chosen doctor for hospital treatment. The referral is valid for 365 days if the reservation for the appointment is made within 90 days of the referral date;

-  Medical documentation;

-  Health insurance card and supplemental or additional insurance card;

-  Personal gygiene items, bathing gear, appropriate footwear and clothing for therapy session;

-  Medications for any chronic conditions;

​​​​​​​-  Assistive devices or diapers if used

7. What should patients bring with them when they come for outpatient treatment (payng for accommodation) and use therapies based on a referral from their chosen doctor?

-  Referral from the chosen doctor with activity code D1(for medical examination and outpatient physical therapy). The referral is valid for 365 days if the appointment is scheduled with 90 days of the referral date;

-  Medical documentation;

-  Health insurance card and supplemental or additional insurance card;

-  Personal hygiene items, bathing gear, appropriate footwear and clothing for therapy sessions;

​​​​​​​-  Medications and ssistive devices typically used

All additional services except accommodation and therapies are charged according to the price list of Toplica Lipik!

8. Is there an option to pay with credit cards?

For users of American, PBZ, and Zagrebačka banka cards, there is an option to pay in installments for up to six months, for others, it's one-time payment.

9. Until what time on the day of discharge do we need to vacate the room?

Considering the admission and discharge schedule, the room must be vacated no later than 11:30 AM.

10. Does the hospital have its own parking lot?

Upon arrival at Toplice Lipik, it is always possible to enter the hospital premises and park in the designated area.

Upon arrival at Toplice Lipik, you can always enter the courtyard by car to settle in and retrieve necessary items. However, we kindly ask you to then move your car out, as parking in the hospital courtyard is PROHIBITED!

Parking spaces are located across from the main entrance of the hospital, as well as in designated areas along the road within a radius of about a hundred meters. Parking in Lipik is free of charge

11. Is there an option for accommodation with half board?

All prices are based on full board or bed and breakfast.

12. Is there an option for vegetarian/vegan meals and other dietary preferences?

We can accommodate various needs, preferences, and expectations of our patients and guests regarding vegetarian/vegan meals and adapt to dietary requirements.

Our hospitality and warm Slavonian spirit are enriched with international quality standards and a philosophy of freshness and authenticity.

​​​​​​​13. What are the restaurant's working hours?

Breakfast 07:00 - 09:00

Lunch 12:00 - 14:00

Dinner 18:00 - 19:30

14. what is the water temperature in the pool? How big is the pool? what are the opportunities for free swimming?

The water temperature in the pool is 33°C. The pool size is 12x8m. There is an opportunity for free swimming depending on available time slots.

15. Is there an option for massage over the weekends with an additional fee?

Yes, with prior notice and arrangement at the number 034/440 - 700

16. What additional amenities do you offer?

Music in the restaurant twice a week, bicycle rental, educational tour along the Jelkina trail, tourist train ride, carriage ride, souvenir shop, by arrangement possible tour of Lipik and its surroundings (Ergela, Mountaineering lodge, museum), the possibility of using pearl and marble baths.